When your running a live presentation whether it's speaking live from the stage, running a teleseminar over the phone, or presenting a web seminar or webinar.
You're gonna run into people who become a problem, maybe they are asking you tons of questions when they should only be asking one or two.
Maybe they're being hostile or verbally abusive or even disrupting the experience others are having when you present.
There're four reactions you can take: ignore, dismiss, turn the objection around, or ask the crowd.
Usually if someone is disrupting your webinar, they're being immature about it.They might be yelling at you, speaking in all caps, or asking the wrong questions.
Because you use a service such as gotowebinar, you can see the questions people type and you can relay those questions but everyone else in the room cannot see them.
That means you don't have to police the chatroom. If someone types something to you, it's up to you whether you want to relay it or not. So you can simply ignore the question and move on.
But if someone is becoming impossible to ignore, you can dismiss them from a webinar. Going to webinar interface might not be what you're use to but you can right-click a person's name and click on the
dismiss link and they are now kicked out from your webinar.
If your webinar is making someone angry or they aren't learning from it or it's wasting their time. It's best for both parties if you go your separate ways. Your attendees were are all invited guests of
your webinar and you're well within your rights to kick them out. Next, if you see an issue come up that many people are asking, you can turn the objection around. I once was running a webinar
explaining how to set-up a membership site using a specific piece of software.
And multiple people were asking why I use that piece of software, why didn't I use a free or cheaper solution.
Instead of ignoring that question, I brought it up and explains why this solution was better than all the other solutions, including the free and paid ones. And I listed specific features
and showed real proof and facts. I explained that you get what you pay for and even though many alternatives were free or cheaper, they didn't deliver all the features that they promise,
which is what matter.
And finally, if you still come across people who insist causing problems, ask the crowd. I once gave a webinar where a number of people did not like the way I was presenting. So I stopped the
webinar for a second and asked the entire crowd if they could understand the things I was teaching. If I was going to fast or too slow and the majority of people said I was right on pace and
everything was fine. So I used that as social proof and moved on. When somebody is disrupting your webinar, it's not the end of the world. You could ignore their question, dismiss them, turn the objection
around or ask the rest of the crowd for their opinion.
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